Warranty claim

Something gone wrong? Let's sort it.

A few quick questions and some photos, and I'll take a look before anything gets posted. It takes about two minutes. Read the warranty

1,000+bats repaired a year

Willow is a natural product, and every bat is used to hit a hard leather ball on all sorts of surfaces and in all sorts of conditions. Even the best willow, from the biggest brands to the smallest makers, can crack or lose a handle.

We repair over 1,000 bats a year from every brand, so it's more common than you'd think. If bats were indestructible, we wouldn't have a repair business. What matters is what happens next, and we pride ourselves on backing you when something goes wrong.

1About your purchase

So I can find your order and check the warranty dates.

What is it?
Where did you buy it?
2Preparation

Knocking in makes a big difference to how a bat holds up, so I ask everyone.

Was the bat knocked in before you used it?
Toe shape
How much has it been used?
3What happened

Pick everything that applies.

Where's the damage?
How did it happen?
Has anyone else repaired or modified it?